Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

General Questions

  • Shipping

    Free shipping on orders over $75. Orders are processed daily during business hours and shipped same day before 12pm PST.

  • Packaging

    Our packaging includes 100% biodegradable packing peanuts. 

    Please dissolve under water.  

  • Is it safe?

    100% Safe for Children and Pets!

  • Is this environmentally friendly?

    ZeoFill® Products are OMRI approved, organic and eco-friendly products.

OdorZorb: FAQ

  • How does zeolite cooling action work?

    OdorZorb's cooling abilities reduce surface temperature on hot days by up to 32°F. OdorZorb Infill absorbs moisture and release it through a process called evapotranspiration, which helps cool the other infill and turf components.

  • How does absorption work?

    Many of the potentially harmful elements and odors found in recycled crumb rubber or plastics can be mitigated with our mineral. 

    OdorZorb Infill has been shown to absorb many types of liquids, gasses and particulates; including ammonia, heavy metals, toxins, carcinogens and volatile organic compounds. OdorZorb attracts substances such as ammonia and breaks them down naturally. It has a negatively-charged honey-combed molecular structure that absorbs liquid like a magnet. It also prevents ammonia from forming into a gas, thus getting rid of that foul smell.

    OdorZorb Infill also absorbs moisture. It helps prevent mold, mildew and decomposition that often occur in organic infills such as wood chips, cork, coco coir or walnut. 

  • Where does OdorZorb go? On top of the turf or below the turf?

    Odorzorb Pet Odor Infill is always recommended to use on top of turf working down into the thatch with a power broom or heavy bristle brush broom. You can add underneath the turf as well for a second measure of odor security.

  • Does OdorZorb need to be reapplied?

    Zeolite naturally recharges through rainwater and releases the gases it absorbs from urine and feces. If applied properly with the recommended usage during installation, reapplication is not need.

  • Can I use OdorZorb on my natural grass?

    Great news! Since OdorZorb Infill is organic and safe for plants, it can be used on your real grass areas alongside artificial turf, playgrounds, and sports fields. An added benefit is that OdorZorb helps retain moisture in the ground, which can be helpful for all your grassy areas.

  • Can OdorZorb infill be installed while it's raining?

    It’s really important that the zeolite stay dry during installation. If it becomes wet, it will clump together and will not be able to drop into the thatch. Once it is brushbroomed into the thatch you can rinse to remove dust. Ensure all infill is down in thatch before rinsing.

  • What if my dog eats the OdorZorb Infill? What will happen?

    If your dog eats OdorZorb, it will actually detoxify your dog's body by removing any metals from its body. Our mine sells to companies who feed horses, pigs and cows. Zeolite helps in the digestion of these animals. We also use our finer mesh for horse medicine. 

  • Does OdorZorb swell or break down when wet?

    OdorZorb has no swelling index, it does not increase or decrease in size when moisture is added. It does not break down or degrade due to constant moisture or even freezing temperatures with moisture.

  • How does rain water recharge OdorZorb?

    Sodium Ion (Na+) in rainwater will release the magnetism of the OdorZorb granule and then the force of the heavy rain will push the urine bacteria deep into the ground. The zeolite granule will naturally recharge when it dries again. 

  • Does it smell after prolonged dry smells without rain?

    OdorZorb Infill holds odor for long periods of time. In order for toxins to be released from zeolite, Sodium Ion (NA+) in must be present from rain water. Watering the area will be ineffective due to the purification of our water in the home. 


    To keep the area smelling fresh, bacteria can be removed by using an enzyme liquid. Checkout ZeoFill® PE-51 for more information. 

  • ​Is OdorZorb safe around swimming pools?

    OdorZorb Infill is 100% people and pet safe! It is safe to use around the swimming pools. 


    It will absorb the pool water and any contaminates will be trapped in the granule. OdorZorb has been used for algae remover for swimming pools, fountains, ponds, trout farms, aqueducts, rivers, lakes, reservoirs, and more. OdorZorb has also been used for ice traction control around rivers and lakes. 

  • Frost, Ice and Snow Abatement?

    Absorption of moisture with OdorZorb reduces frost and snow accumulation during cold temperatures.


    Minimize and prevent surface frost, ice and snow accumulation through natural absorption and ice melting. OdorZorb continues to absorb moisture down to -20°F. It prevents surface icing, and reduces slippage caused by frost, ice and snow.

PE-51: FAQ

  • How often should I apply PE-51?

    PE-51 is used on an as-need basis.

    We just recommend using PE-51 when you start to smell urine odors . If you have children on your turf, we recommend using PE-51 more often to get rid of any bacteria in your grass.

    Seasonal changes may require application more often. ie. Summer and dry spells.

  • What is the best time to apply?

    The best time to clean your surface is in the early morning or early evening during cool temperatures.

    PE-51's live enzymes need time to activate with the water on the surface, to destroy any bad bacterial spores causing the bad odor. Application in direct sunlight can dry and limit the amount of enzyme absorption.

  • How should I store PE-51?

    Store in a dry cool area out of direct sunlight.

  • Can I dilute PE-51?

    2 oz per gallon of water.